Refunds & Cancellations

1. Before you pay

Closing the checkout or letting the reservation expire costs nothing. The piece is released and you are not charged.

2. All sales are final

Once your payment is confirmed, the sale is final. You cannot request, trigger or receive a refund automatically — not through the Site, not through Stripe, and not by changing your mind. Stripe does not give buyers a refund button for this Site; refunds can only be started by us.

Any refund is a manual decision made by our administrator, case by case, at our sole discretion. Asking does not oblige us to refund, and we may refuse without giving reasons, except where the law requires otherwise (section 3).

3. Right of withdrawal and your legal rights

If you are a consumer in the EU, EEA or UK you normally have 14 days to withdraw from a distance contract. This does not apply once we have started supplying digital content that is not on a physical medium, with your prior express consent and your acknowledgement that you lose the right of withdrawal. Your piece is placed in the monument as soon as payment is confirmed. By completing the purchase you ask us to start the service immediately and acknowledge that you lose your right of withdrawal once it has started.

This policy does not limit rights that the law of your country gives you and that cannot be waived, for example if the piece is not delivered or is not as described.

4. Situations where we return your money

The following are our own actions and not something you can request or trigger:

• Double sale or technical error: if two payments are made for the same piece, or a paid piece cannot be delivered because of a fault on our side, we return the payment.
• We cancel your piece (for example because it cannot be kept online, or the sale was made in error): we may refund you to your original payment method and tell you the reason by e-mail. Whether a refund is included is decided by our administrator when the piece is cancelled.
• Heart auction cancelled by us: any payment already made for it is returned.

5. No refund

• Change of mind after the piece is in the monument, or because you would have preferred a different piece, price or text.
• Mistakes in the optional text, link or image you submitted — they cannot be added or changed later (you confirm this at checkout).
• A piece removed because it breached our Terms of Service (illegal or infringing content, payment fraud or chargeback abuse).
• A won Heart auction that the winner did not pay for in time — nothing is charged in that case.

6. How cancellation works

When we cancel a piece, its owner, text, link and image are removed, the piece becomes available for sale again at its normal price, and its position in the 3D statue does not change. You receive an e-mail with the reason and, if a refund was granted, the refund amount.

Card networks and Stripe generally allow refunds only for a limited period after the payment (typically around 180 days). After that, a refund through Stripe is no longer possible.

7. How long a granted refund takes

If we grant a refund, we start it immediately. It is returned to the original payment method, and your bank usually shows it within 5–10 business days.

8. Disputes and chargebacks

Please contact us before disputing a payment with your bank. A payment you dispute without first contacting us, or a dispute that is found to be unjustified, may lead to the piece being cancelled and to your access being blocked, and we will provide Stripe and the card network with the evidence of the sale, your acceptance of these terms and delivery of your piece.

9. Contact

If something went wrong with your purchase, write to us with the piece number and the e-mail address used at checkout. We will review it, but a reply is not a promise of a refund:

STATUE
E-mail: contact@statue001.com